Questions, bugs and feature requests all go to the same place.
hello@antipodetech.com
Email is the fastest way to reach me and I read every
message. Include your company name so I can find your deployment.
Open them from the roster. Their upload link is on the page and you can copy it into an email or a message yourself. If the number was wrong, correct it and use Text the upload link to send it again.
Open the trade contractor and choose Reissue the link. The old link stops working immediately. Anything already uploaded through it is kept.
Open the row and read the note under the name. It will say which half is the problem: a WSIB account the board is not clearing, or an insurance policy past its expiry date. Press Check WSIB now to re-run the lookup, and open Proof on the latest check to see the page the province actually served.
That means the reading tripped one of the sanity checks: no expiry date could be read, the date had already passed, the general liability limit reads as under $1M, or the photograph was too poor to be confident about. Open the file and compare it against what was read. Whether the coverage is adequate is your call under your own contract, and TradeClear does not make it for you.
Pending means one half is still missing. The note says which: a WSIB account number, a certificate of insurance, or both. Nothing turns green until both are in place.
Press Export audit pack on the roster. You get a ZIP with a folder per trade contractor, containing the stored WSIB pages, their certificates of insurance, and a summary of what was read off each. Trades with evidence missing are listed under GAPS in the README rather than being left out.
Open Billing and use the billing portal. Invoices with the HST broken out are in there too. If you cancel, the nightly checks stop at the end of the period you paid for. Your roster and your audit history are kept.
The page shows 13% HST once it knows you are in Ontario. Your invoice is calculated by Stripe from the billing address you entered at checkout, which is the number that counts.
Open them and choose Remove from roster. They stop being checked. The clearance history and certificates stay in the audit trail, because they are evidence about work that has already happened and deleting them would put a hole in your next audit pack.
Email me and I will delete the deployment and its data. Say so explicitly, because it cannot be undone and it takes your audit history with it.
TradeClear is an administrative tracking and record-keeping service. It does not provide legal advice, statutory safety audits, or insurance underwriting. Speak to your own lawyer or broker about your obligations under the Workplace Safety and Insurance Act.